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Microsoft explains Windows phone 7 'phantom data'

Microsoft explains Windows phone 7 'phantom data'

Microsoft recently said that some smartphones operating its Windows Phone 7 software are receiving and sending "phantom data".Earlier users criticized on net meetings that their smartphones had been automatically deducting the costs of internet data plans without their understanding or informing them.

Microsoft also said that its research discovered that most difficulties were brought on by an unspecified "third party" service.Nevertheless, it said it was still searching into other possible faults."We have been in contact with the 3rd party to assist them in making the needed fixes," a spokesperson said.

The firm also said that it had been searching into "potential workarounds" before issue was solved."At this moment in our research, we feel this is accountable for the majority of the registered incidents.It said that the issue appeared to only affect "a tiny (low single-digit) percentage of Windows Phone consumers".

'Root cause'

The difficulty surfaced in first week of January with a few those who own phones with Windows Phone 7, asserting that their smartphone was sending "between 30 and 50MB of data" each day.

Most complaints had been based in the US.

"I received an e-mail from AT&T stating that I had been close to my 2 gigabyte data limit which really surprised me when I sense I do not use data that much, a phone owner called Julie recently said.

"I suddenly look at my AT&T account on the internet and observed that my smartphone was sending massive information apparently in patterns."